Online College and Online Degree Programs
Business Education  
Health Education  
Criminal Justice Degree Guide  

Untitled Document
Online College Reviews

Online College Reviews

Schools Search Widget

College Search

Online Colleges
Browse by Degree
Associate Degrees
Bachelors Degrees
Masters Degrees
Doctoral - Ph.D. Degrees
Certificate Programs
Browse by Subject
Business Communication
Hospitality Management
Human Resource Mgmt.
MBA Degrees
Project Management
Sports Management
Curriculum & Instruction
Education Administration
Early Childhood Education
Elementary Education
Instructional Technology
Special Education
Health Care Management
Human Services
Medical Assistant
Medical Billing & Coding
Public Health
- Clinical Psychology
- Counseling Psychology
- Marriage/Family Therapy
- Industrial Organizational Psychology
IT & Comp Science
Computer Networking
Computer Programming
Information Security
Technology Management
Web Design
Criminal Justice
Homeland Security
Paralegal Studies
Public Administration
Graphic Design
Video Game Design
Liberal Arts

Kaplan University

(23 reviews)    

Horrible customer service
Program: CFP program
Posted on December 20, 2009 by KD

When signing up for Kaplan - they treat you like royalty. Immediate call backs, istantaneous form requests, gushy nice phone reps. After signing up you will NEVER be able to speak to anyone in customer service or your counselor again. Hold times are infinite ( I usually quit after 45 minutes) You can leave a message or send an email that will never be answered. At this time I have been trying to get a hold of them for three months needing info about my account and the program.
Overall Experience
Use of Technology

Comments about KD's review

Posted by interesting on April 19, 2010
you should have called them as a prospect student then when they call you, let them know what you need...

likely, they will just put you on hold again
Reply to this comment

Posted by fedup on May 17, 2010
I have had the same experience. I am beyond frustrated with the school and just want an advisor that can help me. Once again I tried email because I work and cannot sit on the phone for hours while being shuffled from person to person or get voice mails. They never return a message.
Reply to this comment

Posted by Deborah Alluis on June 21, 2010
Enrolled on a Saturday, Monday I found out that online course was not allowed in EDD program for extended benefits, cancelled that day. Kaplan was quick to take my money, but is giving me the run around on return of fees. First it was 3 to 5 days, now they say 4 to 6 weeks. Sad thing is I never finished the enrollment package, I can not say anything nice about Kaplan and would not recommend it to an enemy.
Reply to this comment
  by WDHAMILTON on July 29, 2010
  Thank you, I need a program that EDD allows, there must be some reason they won't take it

Posted by Tami Bancroft on August 13, 2010
I was half way through my first year of college with Kaplan University in the year 2008 I would have graduated for my associatesí degree, and low and behold all of a sudden I was locked out of my class not once but twice. Keep in mind that they had my High Diploma more than once I have faxed it to them at least three times. Half way through they wanted my High School Transcripts, so I had called my High School and had them sent to Kaplan University. After they had received them they had locked me out of my classes again, I was unable to catch up, because my professors would not allow me back into the past classes to do any make-up work, I tried talking to them and no positive response, I then emailed my Academic Advisor and no response from him either.
I had written an email explaining to my Academic Advisor what was going on with me, and that I was in trouble, meaning my mind was not comprehending at that time, and I had two text books, that were sent to me. The first text book was, Html, XHTML & CSS, and the other one was CIW /site development Foundations Academic /student Guide /cI/wv5 foundations series. So I was lost until my professor told me that we were using the CIW site development Foundations, and not the HTML, XHTM L& CSS. At this point I was so far behind to be able to catch myself up. In the meantime, my professor gave me poor grades, and then after I was dismissed unknown to me. My Academic Advisor called me after the semester was over, and told me that I could have a break from college and when I was ready to return back as a returning student, I had to register under that Bachelorís degree program.
I wrote to my Vocational Rehabilitation Counselor and let her know what was going on and I felt sick to my stomach about this whole situation. Up to this point I had a high grade point average (GPA) as well as my certificates showing me I had been on the Deanís list for a year.

I have tried for two years, and poor response they lied to me, and kept leading me on and they are done. It makes me sick to my stomach. I sent this experience that I had just written to the Department of Education. I should not have to pay for what Kaplan did to me. I have had professionals watching what they were doing as well as my husband so you see I have back up.
Reply to this comment

Posted by Disappointed on June 3, 2011
I'm a MBA student and I got locked out too! I'm fully paid up, they have all of my credentials on file.
Reply to this comment

Comment on this review


Review It
View all Kaplan University Reviews
View Reviews of other Online Colleges





Untitled Document
Online Business Degree
Online MBA Degree
Online Accounting Degree
Online Marketing Degree

Online Finance Degree
Online Human Resources Degree
Online Leadership Degree
Online Hotel Management Programs
Online Schools
Online Medical Billing Programs
Online Medical Assistant Degree
Online Nursing Degree
Online X-Ray Technician Degree
Online Surgical Technology Degree
Online Massage Therapy Schools
Online Dental Assistant Programs
Online Pharmacy Technician Training
Online Veterinary Degree
Online Photography Degree
Online Video Production Degree
Online Graphic Design Degree
Online Interior Design Programs
Online Video Game Design Degree
Online Culinary Degree
Online Education Degree
Online Fitness Trainer Certification
Online Cosmetology Degree
Online Fashion Design Schools
Online Paralegal Degree
Online Criminal Justice Degree
Online Homeland Security Degree
Online Computer Networking Degree
Online Computer Science Degree

Online College Reviews
Masters Degree Online

© JustColleges All Rights Reserved.
About Us - Advertising - Feedback - Contact Us - Articles - Sitemap - Privacy Policy

Comment on this review
Your Name
Your Comment