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Kaplan University

   
(22 reviews)    


Horrible customer service
Program: CFP program
Posted on December 20, 2009 by KD

When signing up for Kaplan - they treat you like royalty. Immediate call backs, istantaneous form requests, gushy nice phone reps. After signing up you will NEVER be able to speak to anyone in customer service or your counselor again. Hold times are infinite ( I usually quit after 45 minutes) You can leave a message or send an email that will never be answered. At this time I have been trying to get a hold of them for three months needing info about my account and the program.
 
   
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Comments about KD's review

Posted by interesting on April 19, 2010
you should have called them as a prospect student then when they call you, let them know what you need...

likely, they will just put you on hold again
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Posted by fedup on May 17, 2010
I have had the same experience. I am beyond frustrated with the school and just want an advisor that can help me. Once again I tried email because I work and cannot sit on the phone for hours while being shuffled from person to person or get voice mails. They never return a message.
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Posted by Deborah Alluis on June 21, 2010
Enrolled on a Saturday, Monday I found out that online course was not allowed in EDD program for extended benefits, cancelled that day. Kaplan was quick to take my money, but is giving me the run around on return of fees. First it was 3 to 5 days, now they say 4 to 6 weeks. Sad thing is I never finished the enrollment package, I can not say anything nice about Kaplan and would not recommend it to an enemy.
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  by WDHAMILTON on July 29, 2010
  Thank you, I need a program that EDD allows, there must be some reason they won't take it
   

Posted by Tami Bancroft on August 13, 2010
I was half way through my first year of college with Kaplan University in the year 2008 I would have graduated for my associatesí degree, and low and behold all of a sudden I was locked out of my class not once but twice. Keep in mind that they had my High Diploma more than once I have faxed it to them at least three times. Half way through they wanted my High School Transcripts, so I had called my High School and had them sent to Kaplan University. After they had received them they had locked me out of my classes again, I was unable to catch up, because my professors would not allow me back into the past classes to do any make-up work, I tried talking to them and no positive response, I then emailed my Academic Advisor and no response from him either.
I had written an email explaining to my Academic Advisor what was going on with me, and that I was in trouble, meaning my mind was not comprehending at that time, and I had two text books, that were sent to me. The first text book was, Html, XHTML & CSS, and the other one was CIW /site development Foundations Academic /student Guide /cI/wv5 foundations series. So I was lost until my professor told me that we were using the CIW site development Foundations, and not the HTML, XHTM L& CSS. At this point I was so far behind to be able to catch myself up. In the meantime, my professor gave me poor grades, and then after I was dismissed unknown to me. My Academic Advisor called me after the semester was over, and told me that I could have a break from college and when I was ready to return back as a returning student, I had to register under that Bachelorís degree program.
I wrote to my Vocational Rehabilitation Counselor and let her know what was going on and I felt sick to my stomach about this whole situation. Up to this point I had a high grade point average (GPA) as well as my certificates showing me I had been on the Deanís list for a year.

I have tried for two years, and poor response they lied to me, and kept leading me on and they are done. It makes me sick to my stomach. I sent this experience that I had just written to the Department of Education. I should not have to pay for what Kaplan did to me. I have had professionals watching what they were doing as well as my husband so you see I have back up.
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Posted by Disappointed on June 3, 2011
I'm a MBA student and I got locked out too! I'm fully paid up, they have all of my credentials on file.
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