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Ashford University

(23 reviews) Review It

Poor feedback from instructors
Program: Organizational Management
Posted on May 7, 2009 by scott534

I am now in my 6th class at Ashford University. I am 42 years old and have been in my current career for 18 years. I was looking for an online environment that was challenging but still allowed me to be flexible.

There has been several issues with ordering books. My last class they actually ran out of the books in the bookstore, and they did not arrive until the 4th week. I now make sure to order the books weeks ahead of time, using ebay or amazon to save money.

The online environment, what they call "blackboard" is extremely confusing and took me several classes to become comfortable with.

My academic advisor, (I was switched to her with no notification) is ok. She will never answer her phone however, so I must always wait for a call back-which can be difficult during the day as I work full time.

My instructors have been great up to my last class. They have been very easy to communicate with, have provided a phone number to call them if needed, and have seemed fair with the grades. I bust my butt to keep an "A" average and my work has paid far....

My last instructor for a basic computer class-INF 103-was Melanie. She was horrible. She was rude to students in responding to issues (she would cc the entire class when she responded to a student regarding a computer issue-it was completely rude and unprofessional), she was pretty much non existent during the class, I had to ask for a review on one of my projects where she deducted points (she then realized she had screwed up and had to change my grade), she refused to explain her feedback and/or offer assistance with her grading criteria, she refused to allow any communication via telephone, and she was rude and very arrogant in her emails. I would not recommend her for any classes with Ashford.

I realize that not all instructors are like Melanie, just like all bosses and fellow employees in the workplace are not always ethical. But I am paying good money for this education, and she was unacceptable. Although I received an overall B+ for the class, I am lodging a formal complaint against her for her ethics as an instructor. I am not asking for my grade to be changed, but I am asking for action to be taken against her by the University. We'll see......

I am sticking with my schooling for now, as not one bad instructor does a school make-however, one more instructor like Melanie and I will go elsewhere.
Overall Experience
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Comments about scott534's review

Posted by Jon on November 21, 2009
I think what you're doing is great! AU is a fine school ,and it will get you ready for graduate school.
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Posted by Chad on April 18, 2010
Blackboard confusing? I loved BB, and was sad to see it be replaced. The new format does have some advantages, but I still liked BB. It is unfortunate that you had a poor instructor. I have had only one questionable instructor throughout my entire Bachelor Program. I wish you the best of luck finishing your degree.
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