Computers have now become an integral part of everyday life at home, work, school, and nearly everywhere else. Of course, almost every computer user encounters a problem occasionally, whether it is the annoyance of a forgotten password or the disaster of a crashing hard drive. The explosive use of computers has created demand for specialists who provide advice to users, as well as for the day-to-day administration, maintenance, and support of computer systems and networks.

Computer support specialists provide technical assistance, support, and advice to customers and other users. This includes technical support specialists and help-desk technicians. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems by using automated diagnostic programs, and resolve recurring difficulties. Support specialists work either within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, these specialists work for help-desk or support services firms, for which they provide computer support to clients on a contract basis.

A Computer System Technician diploma can prepare you for a career as a:

- Help Desk Support Technician
- Field Technician
- Quality Assurance Technician
- PC Support & Maintenance
- Computer Sales & Marketing
- Technical Support
- Network System Technician